Privacy Policy

Information We Collect

When you contact us by phone, text, or our website form, we may collect:

• Your name
• Your phone number
• The service you're requesting and job details (lock type, job address)
• Anything else you choose to include in a message to us

We do not require an account to use our site, and we do not collect payment card information through the website — payment is arranged directly with your technician.

We also automatically collect some technical information when you visit the site (IP address, browser type, pages viewed) through standard website analytics tools.

How We Use Your Information

We use your information to:

• Call or text you back about the job you requested
• Schedule and complete the locksmith service you asked for
• Send you a price quote or appointment confirmation
• Improve our website based on how visitors use it

We do not sell your personal information and do not use your phone number for marketing calls or texts you didn't ask for.

How We Share Your Information

We do not share your personal information with third parties, except:

• With the technician assigned to your job
• With service providers who help us run our business (website hosting infrastructure, phone/SMS providers) — they only use your data to help us provide our service, not for their own purposes
• If required by law

Text Messages & Calls

When you request service by phone, text, our website, or a LexKey lead form on Facebook or Instagram, you agree that LexKey Locksmith LLC may call and text you at the number you provided about that request, including job status updates (for example, when a technician is assigned and when your technician is on the way). Calls may use an automated or AI-generated voice. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help, or ask us directly.

LexKey Locksmith LLC: We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging opt-in data and consent are not shared with any third parties, except the phone/SMS providers that deliver our messages.

Cookies

Our website may use cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings.

We use Microsoft Clarity to understand how visitors use our site, for example which pages they view, how far they scroll and where they click. Clarity collects this information through cookies and similar technologies and may create recordings of anonymized browsing sessions. Text you type into our forms is masked and is not recorded. Microsoft processes this data as described in the Microsoft Privacy Statement. You can opt out by blocking cookies in your browser settings.

Data Retention

We keep your contact and job information for as long as needed to complete your service and for business records (licensing, tax, warranty purposes), then delete or anonymize it.

Your Choices

You can ask us at any time to tell you what information we have about you, correct it, or delete it (unless we're required to keep it for legal or accounting reasons). Contact us at lexkeypro@gmail.com or (917) 970-2894.

Children's Privacy

Our services are for adults. We do not knowingly collect information from children under 13.

Security

We take reasonable steps to protect your information, but no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent changes.

Contact Us

LexKey Locksmith LLC
Address: 16 Dupont St, Apt 22H, Brooklyn, NY 11222
Phone: (917) 970-2894
Email: lexkeypro@gmail.com
NYC DCWP License #2135289-DCWP